Returns and refunds policy

 

 

We understand that there may come a time where you need to return a purchase. 

We want to make the returns process as simple and easy as possible for you.

 

Refunds can only be paid in the same tender as the original purchase or refunded to the account used to pay for the item.

Where a credit card attached to an original purchase cannot be produced, the refund will be processed to as store credit.

 

Returns that are issued as a cash refund will incur a 15% restocking fee on the total value of the goods as purchased.

Returns that are issued as store credit will be refunded to the full value of the goods as purchased.


If your order fell under free shipping the initial cost of shipping will also be deducted from the refund.

 

Afterpay

For purchases made using Afterpay, you may return the purchase by lodging a request via our Returns application form.

Once your order has been returned and we have confirmed receipted by our warehouse, we will send notification to Afterpay of your return.

Refunds will be processed to Afterpay only and not to credit card, cash or store credit.

For more information, please contact Afterpay on 1300 100 729 or visit the Afterpay website https://www.afterpay.com/en-AU/terms.

 

Afterpay Refunds will incur a %5 reduction to cover fee's.

 

Zip Pay and Zip Money

For purchases made using Zip, you may return the purchase by lodging a request via our Returns application form.

Once your order has been returned and we have confirmed receipted by our warehouse, we will send notification to Zip of your return.

Refund payments for purchases made using Zip Pay or Zip Money can only be paid back into your Zip Pay or Zip Money account.

If you opened a new Zip Money account for your Gktech purchase and paid Zip an account establishment fee, the account establishment fee will not be part of your Gktech refund. For more information, please contact Zip here: https://help.zipmoney.com.au/hc/en-us

 

PayPal

Where the original purchase was made via PayPal, you may return the purchase by lodging a request via our Returns application form.

Once your order has been returned and we have confirmed receipted by our warehouse, we will send notification to PayPal of your return.

Refunds will be processed to PayPal only and not to credit card, cash or gift card.

For more information, please contact PayPal on 1800 073 263 or visit the PayPal website https://www.paypal.com/au/home


Alternatively, you can exchange your item, in accordance with the terms below.

- You return the item within 30 days of purchase

- The item is in re-saleable condition, including its original packaging (if any), is unused and as sold

 

PayPal refunds policy excludes transaction fees 

PayPal does not return transactions fee's for refunds through the PayPal payment gateway. If a refund is deemed to be due to a change of mind by the customer and not at the fault/requirement of GKTECH, GKTECH reserves the right to refund your order excluding PayPal's transaction fee.


Faulty Goods Returns

If you believe you have purchased a faulty product, Gktech may have the faulty product assessed to determine the nature and cause of the fault. 

Gktech reserves the right to decline an exchange, refund where any product fault is caused by misuse or neglect.